5 Best Live Chat Apps For
Customer Support- Part-4
We have compiled, from separate sources, 5 Best Live Chat Apps For Customer Support- Part-4.
This is a live chat application that enables businesses to engage customers who visit their website in real-time. Propofs start at charging $10 per user monthly. This award-winning software allows for chat routing facilitating customers getting the desired help faster from the correct department of your organization.
Customer service experience with your business will be improved as this software develops chat reports on response time, missed chats, the customer rating on service offered as well as operator ratings. Reports allow your business team to identify areas that need improvements so that overall customer service is on a greater level.
The Chatbot function automates the customer support process by assisting your customers with frequent questions before they get assisted by operators. Its easy synchronization with other features like Knowledge Base makes ongoing chat inquiries faster.
Manychat is a good live chat app for better customer support. With this software, you can improve customer engagement and offer instant personalized conversations on various social media platforms.
No coding experience is needed and it is easy to automate conversations with customers using this software using its drag and drop feature. Manychat works more as a marketing platform.
This Getbutton software allows your business to chat with your website visitors across many social media platforms by clicking on the chat plugin on your website. This is a free website. It supports over 20 platforms including WordPress and Shopify among others platforms. The message us button will direct the customer to the messaging platforms.
The software is fully customizable to meet your desired standards and specifications. No coding experience is needed when it comes to installing and linking this live chat platform to your website.
This application allows your business to sell as well as support your customers on social medial platforms like WhatsApp, Messenger, Instagram, Telegram and Facebook. All these platforms will be accessed on one integrated platform. Callbell charges 14 euros per user every month.
Callbell allows you to divide your operators into teams according to their specific functions through its chat routing. Automatic routing will allow customers to experience the best customer support as they will be assisted by knowledgeable personnel who can assist them better.
Callbell can help take your business to the next level and assist in building a strong brand through the convenience it brings to your business.
Gorgias is a leading helpdesk for Shopify, Magento, and BigCommerce merchants where retailers can manage all of their customer communication and tickets in one platform (email, social media, SMS, phone).
It’s powered with machine learning to automate up to 25% of commonly asked questions and seamlessly integrates into your existing tech stack to deliver better customer support.
- Deep eCommerce integrations: Full integrations with Shopify and Magento, which allow you to update, create and cancel orders, as well as process refunds, issue invoices, and update shipping addresses, all directly through Gorgias.
- Omnichannel support: Manage all of your customer channels in one centralized dashboard, including live chat, SMS, social media, phone, and email. You can also track if a customer has contacted you through multiple platforms, so your agents have access to the full customer history.
- Efficiency with machine learning: Use machine learning to detect the intent of your customers and segment them accordingly. You can also respond to customer tickets in one click with intelligent templates and customer data points that are automatically synced from your eCommerce store.
- Turn your helpdesk into a profit center: Track the performance of your customer service agents and attribute sales to your team. With Gorgias, you can easily provide personalized discount codes for customers engaging with your brand, and incentivize your customer support team like a sales team.
- Gorgias’ price is based on your number of customer tickets, with an unlimited amount of agent seats. The basic plan starts at $60/month.
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