Policies
Policies
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Hosting Includes:
Backups
- Daily/Weekly – Server-side
- Monthly – Remote/Offsite
Updates:
- WordPress Core – Automatic
- Plugins – Mostly Automatic, some are not automatic because they may break the theme.
- Themes – Monthly Updates, done manually by RapidPage
Support (includes):
- Uptime of website, we aim for 99% uptime.
- Repair of 5xx errors
Support (does not include):*
- Website hosting support does NOT include repair of 4xx errors
- We do NOT support plugins that were not installed by RapidPage.
- Website hosting support does NOT include theme support.
- Website hosting support does NOT include plugins support.
- Website hosting support does NOT include WordPress training.
- Website Hosting support does NOT include WordPress support.
- Website hosting support does Not include email support.
- Website Hosting support does NOT include email marketing support.
- Website Hosting support does NOT include SMTP support.
- Website Hosting support does NOT include website recovery.
Response Time:
Response time, when a site may experience a 5xx error, is usually 2-4 hours.
Hours of operation:
Monday to Friday 9:am to 5:pm
Weekends – on call.Methods Of Contact:
Email: sales@hughesagency.ca
Phone: 866-496-3073*to fix these types of errors, please subscribe to one of our website maintenance contracts.
